Shipping Policy

At PUFFLT, we aim to make receiving your new favorite jacket simple. Below you will find information about shipping, tracking, and delivery.

Free Worldwide Shipping

We offer free standard shipping to the destinations we serve. Availability for your delivery address is confirmed at checkout.

If additional shipping options are available, their prices and estimated delivery times will be displayed before you complete your purchase.

Order Processing

Orders are prepared for dispatch after payment has been confirmed. Processing and delivery estimates, where provided, are shown at checkout or in your order confirmation.

Processing time is separate from the time your package spends in transit. Weekends, public holidays, and periods of high demand may affect dispatch times.

Delivery Times

Delivery estimates vary depending on your destination and the shipping service available.

Unless expressly stated otherwise, delivery dates are estimates. Carrier disruptions, customs inspections, severe weather, and other circumstances may cause delays.

If your order is taking longer than expected, please contact our Customer Care team.

Order Tracking

When your order is dispatched, we will send a shipping confirmation with tracking details, where tracking is available.

Tracking information may take some time to update after the carrier receives your package. If you cannot find your confirmation, please check your spam folder or contact us.

Delivery Addresses

Please check that your shipping address is complete and correct before placing your order, including any apartment number and postal code.

If you notice an error, contact us immediately. We will try to update your address, but changes may not be possible once your order has been dispatched.

International Duties and Taxes

International orders may be subject to import duties, taxes, or customs fees.

Any charges collected by PUFFLT will be shown at checkout. Charges not included in your checkout total may be collected by the carrier or local authorities, where applicable.

Free shipping does not automatically include customs duties or import taxes.

Multiple Packages

Your order may arrive in separate packages. If this happens, we will provide the available shipping information for each shipment.

Delivery Issues

If tracking shows your package as delivered but you have not received it, please check with members of your household, your building reception, and any designated safe place.

Then contact us so we can help investigate with the carrier.

If a package is lost, damaged, or returned to the sender, our team will review the situation and arrange an appropriate solution.

Returns

For information about returning an order, please review our Return & Refund Policy. Return shipping follows the conditions stated in that policy.

Contact Us

For shipping questions or help with your delivery, contact the PUFFLT Customer Care team through our website’s Contact page.

Please include your order number so we can assist you more quickly.

Return & Refund Policy

At PUFFLT, we want you to feel confident about your purchase. If your jacket is not the right fit, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To qualify for a return, your item must be unworn, unwashed, and in its original condition, with all tags attached. Please include your order number or proof of purchase.

Trying on your jacket indoors to check the fit is welcome.

How to Request a Return

Contact us through our website’s Contact page, providing your order number and the items you wish to return.

Our team will provide return instructions and the correct return address. Please contact us before sending your package. Do not use the address on the original shipping label unless we instruct you to do so.

Return Shipping

For returns due to a change of mind or sizing preference, customers are responsible for return shipping costs.

If you receive an incorrect, damaged, or defective item, contact us so we can arrange an appropriate solution at no additional cost to you.

We recommend using a tracked shipping service and keeping your shipping receipt.

Damaged or Incorrect Items

Please inspect your order upon delivery. If there is a problem, contact us as soon as possible with your order number, a description of the issue, and clear photos where possible.

Exchanges

If you need a different size or color, contact our team. Exchanges depend on available stock. If a replacement is unavailable, we can help you arrange a return for a refund.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.

Original shipping charges, if any, are not refundable for change-of-mind returns, except where required by applicable law.

Sale Items and Promotional Offers

Sale items are eligible for returns under the same conditions unless clearly identified as final sale before purchase, subject to applicable consumer rights.

For orders using promotional or bundle discounts, refunds will reflect the amount paid for the returned items.

Order Cancellations

Please contact us as soon as possible if you wish to cancel your order. Once an order has been dispatched, it must follow our return process.

Your Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact Us

For help with returns, exchanges, or refunds, please visit our website’s Contact page and contact the PUFFLT Customer Care team.

Payments are processed through our secure checkout.