Contact Information

Welcome to PUFFLT Customer Care.

Whether you need help choosing your jacket size, tracking an order, or arranging a return, our team is here to assist you.

Get in Touch

Please use the contact form on our Contact page to send us a message.

For questions about an existing order, include your order number and the email address used at checkout. If an item arrived damaged or incorrect, please attach clear photos where possible.

Customer Service Hours

Monday–Friday, 9 AM–5 PM.

We usually respond within 24 hours. Messages received on weekends or public holidays may take longer.

How We Can Help

• Product information and sizing.

• Order tracking and delivery questions.

• Cancellation and address change requests.

• Returns, exchanges, and refunds.

• Damaged or incorrect items.

Thank you for shopping with PUFFLT.