Privacy Policy

This Privacy Policy explains how PUFFLT collects, uses, and shares personal information when you visit our website, make a purchase, or contact us.

Information We Collect

Depending on how you interact with our store, we may collect:

• Contact information: your name, email address, phone number, and shipping and billing addresses.

• Order information: products purchased, payment status, returns, and customer service requests.

• Payment information: details processed by our payment providers to complete your purchase.

• Technical information: your IP address, browser, device information, and activity on our website.

• Communications: information you provide when contacting our support team.

How We Use Your Information

We use personal information to:

• Process payments, fulfill orders, and arrange delivery.

• Send order confirmations, shipping updates, and service messages.

• Handle questions, returns, exchanges, and refunds.

• Maintain, secure, and improve our website.

• Detect and prevent fraud or unauthorized activity.

• Send marketing communications where permitted and according to your preferences.

• Meet applicable legal and accounting obligations.

Shopify and Service Providers

Our store is powered by Shopify. Shopify processes personal information to provide and support the ecommerce platform.

We may also share information with payment providers, shipping partners, customer support services, and other providers that help operate our store. We share information as needed for these services.

Cookies and Advertising

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, and support advertising.

Where required, we request your consent before using nonessential cookies. You can manage your preferences through any cookie controls available on our website and through your browser settings.

Disabling certain cookies may affect website functionality.

If we use advertising partners, they may receive information about your interactions with our website to measure campaigns or display relevant advertisements, subject to applicable consent requirements and privacy rights.

Marketing Preferences

You can unsubscribe from promotional emails using the unsubscribe link included in those messages.

Unsubscribing from marketing does not stop essential communications about your orders, payments, or customer service requests.

Information Sharing

We may disclose personal information:

• To providers that help us operate the store and fulfill orders.

• When you request or authorize us to do so.

• To comply with legal obligations or valid legal requests.

• To protect our customers, our business, and the security of our services.

• In connection with a business transfer, subject to applicable privacy requirements.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain required records, resolve disputes, and meet legal obligations.

Retention periods depend on the type of information and the purpose for which it was collected.

Data Security

We use reasonable safeguards to protect personal information. However, no method of internet transmission or electronic storage can be guaranteed completely secure.

International Transfers

Shopify and other service providers may process information in countries outside your country of residence. Where required, applicable safeguards are used for these transfers.

Your Privacy Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information. You may also have rights to receive a copy of your information, restrict or object to certain processing, or withdraw consent.

Where applicable, you may opt out of the sale or sharing of personal information or its use for targeted advertising.

To make a request, contact us through our website’s Contact page. We may need to verify your identity before completing your request.

You may also have the right to lodge a complaint with your local data protection authority.

Children’s Privacy

Our store is intended for a general adult audience. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us.

Third-Party Websites

Our website may contain links to external websites. Their privacy practices are governed by their own policies.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, practices, or applicable requirements. Updates will be published on this page.

Contact Us

For questions about this policy or to submit a privacy request, please contact the PUFFLT Customer Care team through our website’s Contact page.