Terms of Service

These Terms of Service apply when you use the PUFFLT website or purchase products from our store. By using our website or placing an order, you agree to these terms.

1. Using Our Website

You must be legally able to enter into a purchase agreement in your place of residence, or have permission from a parent or legal guardian.

You agree to provide accurate information and not use our website for unlawful activities, fraud, or actions that interfere with its operation or security.

2. Products and Availability

PUFFLT offers clothing, outerwear, and accessories. Products, sizes, and colors are subject to availability.

We aim to display product images and descriptions accurately. Colors may appear different depending on your screen and lighting. Please review the product description and size guide before purchasing.

We may update or discontinue products. Changes will not affect orders already accepted unless an issue requires us to contact you.

3. Prices and Payments

Prices are shown in the currency displayed on our website. Applicable shipping charges and taxes are presented at checkout.

Payments are processed through the payment methods available at checkout. You confirm that you are authorized to use the payment method provided.

Prices and promotions may change without notice. Such changes do not alter the agreed price of an accepted order.

4. Orders

After placing an order, you will receive an order confirmation. This acknowledges receipt of your order.

We may need to cancel an order because of unavailable stock, unsuccessful payment, suspected fraud, or a material pricing or product information error. If this happens, we will notify you and refund any payment collected for the canceled items.

If we identify an error affecting your order, we will contact you before proceeding with a correction that changes your purchase.

5. Shipping and Delivery

Available shipping options, charges, and delivery estimates are provided at checkout or in our Shipping Policy.

Delivery estimates are not guaranteed unless expressly stated. Delays may occur because of carrier disruptions, customs processing, or circumstances outside our reasonable control.

Please provide a complete and accurate delivery address. If you notice an error, contact us promptly. Address changes may not be possible after dispatch.

For international orders, any applicable import duties or customs charges will be handled according to the terms disclosed at checkout and applicable law.

6. Returns, Refunds, and Cancellations

Returns and refunds are governed by our Return & Refund Policy, subject to applicable consumer rights.

To request a cancellation, contact us as soon as possible. Orders already dispatched must follow the return process.

7. Promotions and Discounts

Promotions are subject to the conditions displayed with each offer, including eligibility, expiration dates, and minimum purchase requirements.

Discounts cannot be combined unless expressly stated. Refunds for promotional purchases reflect the amount paid for the returned items.

8. Customer Accounts

If you create an account, you are responsible for keeping your login details confidential and notifying us of suspected unauthorized access.

We may restrict accounts involved in fraud, unlawful conduct, or misuse of our services.

9. Intellectual Property

Website content owned by or licensed to PUFFLT, including branding, text, graphics, and designs, is protected by applicable intellectual property laws.

You may use our website for personal shopping purposes. Other reproduction or commercial use requires permission from the relevant rights holder.

10. Reviews and Submitted Content

If you submit a review or other content, it must be accurate, lawful, and must not infringe another person’s rights.

You grant PUFFLT permission to display and reproduce that content for store operations and related marketing. We may remove content that is unlawful, abusive, misleading, or unrelated to the product.

11. Third-Party Services

Our store uses Shopify and may offer services or links provided by third parties, including payment providers and delivery partners.

Those services may have their own terms and privacy policies. We remain responsible for our obligations to you under applicable law.

12. Privacy

Our collection and use of personal information are described in our Privacy Policy.

13. Website Availability and Liability

We take reasonable steps to maintain an accurate and secure website, but cannot guarantee uninterrupted access or that every page will always be free of errors.

To the extent permitted by law, PUFFLT is not responsible for indirect losses arising from website interruptions or misuse of the website.

Nothing in these terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

14. Changes to These Terms

We may update these terms by publishing a revised version on this page. Updated terms apply to future use of the website and future orders. Your purchase remains subject to the terms in effect when your order was placed.

15. Applicable Law and Consumer Rights

These terms are subject to applicable law. Any mandatory protections available to you as a consumer remain in effect.

16. Contact Us

For questions about these terms or your order, please contact the PUFFLT Customer Care team through our website’s Contact page.