Return & Refund Policy

At PUFFLT, we want you to feel confident about your purchase. If your jacket is not the right fit, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To qualify for a return, your item must be unworn, unwashed, and in its original condition, with all tags attached. Please include your order number or proof of purchase.

Trying on your jacket indoors to check the fit is welcome.

How to Request a Return

Contact us through our website’s Contact page, providing your order number and the items you wish to return.

Our team will provide return instructions and the correct return address. Please contact us before sending your package. Do not use the address on the original shipping label unless we instruct you to do so.

Return Shipping

For returns due to a change of mind or sizing preference, customers are responsible for return shipping costs.

If you receive an incorrect, damaged, or defective item, contact us so we can arrange an appropriate solution at no additional cost to you.

We recommend using a tracked shipping service and keeping your shipping receipt.

Damaged or Incorrect Items

Please inspect your order upon delivery. If there is a problem, contact us as soon as possible with your order number, a description of the issue, and clear photos where possible.

Exchanges

If you need a different size or color, contact our team. Exchanges depend on available stock. If a replacement is unavailable, we can help you arrange a return for a refund.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.

Original shipping charges, if any, are not refundable for change-of-mind returns, except where required by applicable law.

Sale Items and Promotional Offers

Sale items are eligible for returns under the same conditions unless clearly identified as final sale before purchase, subject to applicable consumer rights.

For orders using promotional or bundle discounts, refunds will reflect the amount paid for the returned items.

Order Cancellations

Please contact us as soon as possible if you wish to cancel your order. Once an order has been dispatched, it must follow our return process.

Your Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact Us

For help with returns, exchanges, or refunds, please visit our website’s Contact page and contact the PUFFLT Customer Care team.