Shipping Policy

At PUFFLT, we aim to make receiving your new favorite jacket simple. Below you will find information about shipping, tracking, and delivery.

Free Worldwide Shipping

We offer free standard shipping to the destinations we serve. Availability for your delivery address is confirmed at checkout.

If additional shipping options are available, their prices and estimated delivery times will be displayed before you complete your purchase.

Order Processing

Orders are prepared for dispatch after payment has been confirmed. Processing and delivery estimates, where provided, are shown at checkout or in your order confirmation.

Processing time is separate from the time your package spends in transit. Weekends, public holidays, and periods of high demand may affect dispatch times.

Delivery Times

Delivery estimates vary depending on your destination and the shipping service available.

Unless expressly stated otherwise, delivery dates are estimates. Carrier disruptions, customs inspections, severe weather, and other circumstances may cause delays.

If your order is taking longer than expected, please contact our Customer Care team.

Order Tracking

When your order is dispatched, we will send a shipping confirmation with tracking details, where tracking is available.

Tracking information may take some time to update after the carrier receives your package. If you cannot find your confirmation, please check your spam folder or contact us.

Delivery Addresses

Please check that your shipping address is complete and correct before placing your order, including any apartment number and postal code.

If you notice an error, contact us immediately. We will try to update your address, but changes may not be possible once your order has been dispatched.

International Duties and Taxes

International orders may be subject to import duties, taxes, or customs fees.

Any charges collected by PUFFLT will be shown at checkout. Charges not included in your checkout total may be collected by the carrier or local authorities, where applicable.

Free shipping does not automatically include customs duties or import taxes.

Multiple Packages

Your order may arrive in separate packages. If this happens, we will provide the available shipping information for each shipment.

Delivery Issues

If tracking shows your package as delivered but you have not received it, please check with members of your household, your building reception, and any designated safe place.

Then contact us so we can help investigate with the carrier.

If a package is lost, damaged, or returned to the sender, our team will review the situation and arrange an appropriate solution.

Returns

For information about returning an order, please review our Return & Refund Policy. Return shipping follows the conditions stated in that policy.

Contact Us

For shipping questions or help with your delivery, contact the PUFFLT Customer Care team through our website’s Contact page.

Please include your order number so we can assist you more quickly.